Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Blue flashing light happens during the provisioning stage on a reboot. April 9, 2023 by Jim Johnson Virgin Media Hub 5 Lights Introduction Welcome to our ultimate guide on the Virgin Media Hub 5 lights. I recently upgraded by bandwidth and a hub 5 arrived today. But in most cases, a green light will mean something else depending on which light is green. It may also flash green when the Hub is performing a software update. Check the Hub Power Supply. The Virgin Media Hub lights can tell you a lot about its status. Users should wait for at least 5 minutes for the boot-up process to complete. Hi, My hub 3. Attempted reset by powering off, awaiting 10seconds and powering on. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. Forgot username?. Flashing white: The Hub 4 is starting up. You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. on 07-05-2023 01:19. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Check your router settings to enable WiFi. The Virgin connect app just says no pod detected. It has been flashing for days. White light on. This is why I suggested the pinhole reset and checking if the hub has access to the network. I have a Super Hub 3 (white) at the moment. I am going to send you a private message. Click next. There's no official status of an orange light on the Hub 3. Options. No internet -hub 4 flashing yellow light. Switched on and off. Click on connect on the one that is your virgin media hub 5 own. We would like to show you a description here but the site won’t allow us. Options. 2. All I get is the flashing white light. First instance, outage in the area, took a good 16 hours to fix. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Orange LED is ok. 0. On our wavelength. 1 ACCEPTED SOLUTION. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. The post code check via the website stated there was a minor issue in the area on a number of occasions. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5x red flashing light. 0 (black) Close. on 08-04-2023 10:07. It might flash or change colour when you first turn the Hub on or after a restart. I have had a new Hub 5 fitted for just 2 weeks now. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Options. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Won't connect. Virgin Media Super Hub 2. Forum; Apps. Flashing Green – Booting up. Good morning, My virgin WiFi Hub 3. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. No ongoing issues upon checking in mobile app and website. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. The SSIDs must be the same and broadcast enabled. Table of Contents. So far so simple. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Wifi boosters are really hard for me to get connecting. Red flashing phone light. It will then start flashing orange and white as it tries to connect to the TalkTalk network. Hi coolmd Thanks for providing an update on this. Green power light is flashing and WiFi light is green. 1 from a browser?. Hey Steven, I'm still having issues but it's not consistent in the times that it's not working so I can't guarantee that the issue will be there when the technician arrives; meaning if it's working when they arrive then I will be charged £25. 1 Power Light. Hi Rob. 4Ghz. I'm currently on 1Gig contract with virgin. Options. 1 & 2 Wireless. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. Keeps flashing a white light. I have deleted the App cache in the settings on my iPhone, I have delet. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Switch on at the mains socket. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. I’ve followed all procedures recommended by VM multiple times. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. As soon as the hub is ready, you will see the white power lamp. Had my hub 3 swapped for a hub 5 four days ago. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. I have had a technician come to try and fix - 5381631. Hub has suddenly started flashing white and now flashing red. White power light is on and Internet lights are blue. On the other hand, red flashing lights may be a sign of trouble. This morning my internet was working without any issues, but around 11AM it stopped working. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. If it does, proceed to the next solution. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. Go to router location and sure enough, flashing red light indicating no internet connection. Virgin Media Hub 3. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Tried reseting multiple times but that didn't work. Hi I have had the same issue. Use a pen to press the reset button, and hold it for 10 seconds. Suddenly this morning we have a green flashing light with no internet. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. In Router Mode the power light should be white. 0. This flashes during set up, and then stays green for 2 minutes when you're done. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. - 5386787. 0. They ran some tests and said we had connectivity - 5444401. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. It continued to flash. Yellow flashing light on Hub 5. It might flash or change colour when you first turn the Hub on or after a restart. For a brief period, press. The Hub should now operate. If it's ambient, sounds like the hub may have died. is there a problem with the connection or is th. I can't reboot the router, I can't reset the router. Not responding anymore. Allow the update to finish, and the light should turn solid white afterwards. Hi There, My Hub 3 has a White/yellow stable light (not flashing). Hi! My virgin internet is down. All the white cable is probably screwed in. The lights will blink when the wireless access point is operating normally. Options. Dear Reece carried out a factory reset and got both 2g and 5g working renamed ssid to my old so all my devices reconnected but pod still going offline breathing green led. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. All Rights Reserved Options. The base light keeps flashing green and no signal on the Internet light. but no change. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. . Head over to wireless, and change the SSID of the 2. Check in 2 places. So about 2 hours ago my hub had a red flashing light, I have turned it off, the white light shows, then flashes white, then flashes green and now flashes blue and has done every time I have reset/rebooted it. Same problem, Virgin trial in the WF4 area. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. It may also flash green when the Hub is performing a software update. Try calling the equipment activation number they may be able to help. Just got a solid white light and nothing would change, resetting etc. Checked all connections. Vote. Options. The white power light will come on and the arrows will be flashing amber or red. Once your new Booster is. I have tried the WiFi troubleshooting and still nothing. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. 0 flashing green?. Channel Optimisation must be left on. 0 has got a constant orange light and our internet is working intermittently. HUB 4 broken. Users should wait for at least 5 minutes for the boot-up process to. After it, navigate to the Admin settings and restart your Virgin Box. 28-04-2023 18:12 - edited 28-04-2023 18:29. I turn the Hub 4 off and back on again using its switch and connectivity is restored. Wait here a day or two for a VM Mod to pick this up, or ring the fault in. The hub shows red light. Virgin Media Router Arrows Flashing Green; Virgin Media Green. If the light is red, it means there is an issue with your internet connection. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Click on enter and next. For clarity, has the SSID on the Hub reverted back to the split 5G and 2G bands? Have you rebooted the Hub since changing and saving the SSIDs on the Hub Settings? In regard to the light on the Pod, are they slowly, or quickly pulsing/breathing, o. Joining in. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. WiFi connection problems can be frustrating, but we’re here to help keep you online. No issues in area currently. A flashing red power light signals that there’s an issue that needs addressing. My virgin wifi booster dosent seem like it's on. We would like to show you a description here but the site won’t allow us. Tudor. on 29-06-2023 20:28. 4 – Connect the router’s power cord and turn both of them on. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). on 03-04-2023 09:06. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. It started with dropping completely and then a flashing red light. When the . Flashing White. WiFi box has had a flashing green light all day. Hub 5 Flashing Red Light. The box is a safety isolator. First installation and flashing green light. The box has a flashing red light which wasn’t there when it was installed (it was green). WPS/Virgin Media button on your Hub until the lights start blinking. The hub flashing red light. Flashing arrows doesn't always mean no connection. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. It may be the Pod just needs to be re-activated. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. That has to be done first before you can change the name and password. Then unplug your Pod and back in again. They change to white when the connection is. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. can please look into this. Joining in In response to. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Sign in for live support. Stream from Virgin Media. If the power button is flashing amber your hub is in recovery mode. That will involve a call to the support team. Support tell me that this is fine and is an indicator of network status in the area. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Users should wait for at least 5 minutes for the boot-up process to. Hub3 flashing green lights. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Telewest wall socket: no visible power to be switched on. 1 – Between the modem and the router, disconnect the Ethernet connection. Green power light is flashing and WiFi light is green. Flashing white: The Hub 4 is starting up. Text from Virgin confirms my "kit. The mobile app says that the service around the area is fine. Wished I had stuck with BT. 4 and 5GHz. Middle – Ready (green/blue). Logging into the advanced settings (IP address in browser) says internet has registration failure. The Virgin Media Hub lights can tell you a lot about its status. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Stream from Virgin Media. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. Select Apply changes. Tried and followed all of the instructions but it's still red. 0 Kudos Reply. It’s likely to be a loose connection in your home. No internet -hub 4 flashing yellow light. I decide to restart it to see if it would fix, but now its on a constant white flashing light. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. More information can be found here . hub4 light goes from solid white to flashing white. Alternatives to Super Hub 2 routers. on 06-12-2021 12:09. I have already posted on here and Virgin have done nothing. Reading other posts, I know I need a new modem. Section 3: Virgin Media Hub 5. If there’s a problem the lights will tell you what’s going on. and tells you of more local issues down to street cab/ postcode level. It’s white when everything is working as it should. Hub 5 Plugged In - No Lights. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. on 30-09-2020 17:56. Flashing white light: When the Hub is booting up, it displays a flashing white light. • Switch the hub back on at the power. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I have been through all the help guides - checked connections, rebooted, reset, you name it. 1 Power Light. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Restart the hub. There are separate lights for the 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Teams meetings keep freezing. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. 168. Dave. 168. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Solid white (flashing): The Hub’s booting up. The Significance of White Light on Virgin Media Hub. I turned it on and off, reset the hub and checked the cables. Green flashing base light for hours, no internet. Turn the power switch off on the back of the Hub. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. The Power light illuminates, and the connection network light will start to flash amber. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. D01 C9W8Although the hub should be activated sometimes it is not. Hi All, I have a Hub 3. 08-01-2023 22:03 - edited 08-01-2023 22:06. Options. 168. These light indicates whether the Super Hub 2 is able to make a wireless connection. White through to light orange are acceptable. I got my new hub 5 at 5th and managed to install it at that day. - pressed reset button for 15 seconds. Please pop back to us at your earliest convenience and we'll do our very best to help. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. Have tried resetting: holding reset button for 60 seconds; no dice. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. I'm currently on 1Gig contract with virgin. The WiFi reception is poor. in Medway Kent . I have switched it off and on and reset it a few times. When the power light is solid white, it indicates that the hub is on and working correctly. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. The telltale sign of WiFi disconnecting from the internet on a device I happen to be using. My daughter has just got a Hub 5, plugged it in and got a white light and then started flashing blue. Check out our guide - How to pay my Virgin Media bill. When he installed it he said the red light (that’s now flashing red) must be green. Open the computer it was connected to open a browser. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. 0 upright Your Hub works best when it’s standing on its base, lights facing into the room. i have looked at the network log doesn't look good . The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Call the equipment activation number they may be able to help. on 09-12-2022 14:59. and the orange light is still on. Solid Red – Internet connectivity issue. For example, if your Virgin Media Hub 3. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. Doesn't matter where I plug it, near or far from the router. This flashes during set up, and then stays green for 2 minutes when you're done. This flashes during set up, and then stays green for 2 minutes when you're done. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. See where. Options. The WiFi Booster will start copying your Hub’s details. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Remember: Once the Hub is reset, it will. Phone. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. Hi - as per title, first noticed 5am this morning (23/02). However, all the pods are doing is flashing a white led and jot connecting in anyway shape or form . You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Otherwise nothing has changed. on 24-07-2022 14:45. White power light is on and Internet lights are blue. WiFi pod not working after broadband upgrade. Users should wait for at least 5 minutes for the boot-up process to. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. It doesn’t make a. My Virgin Media App. Networking and WiFi. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. no idea what any of this means , will test the speed of wifi today when gamingHold the pinhole reset button for 10 seconds on the back of the Hub. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. We would like to show you a description here but the site won’t allow us. 1. If the internet light is off or flashing amber, run a diagnosis. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. They installed a new Hub 4, which now has a red light. White light on - Page 2 - Virgin Media Community - 5030957. installed the new hub 5 from hub 4 due to package change . Section 2: Virgin Media Hub 4 Lights 2. Blinking blue wan light on virgin hub. Why is my virgin Hub 3. Browse to 192. No lights are on. Tudor. on 01-10-2021 16:55. It didn't solve the issue.